Home FAQs

Frequently asked questions

The things people actually ring and ask, answered straight.

Do you charge for a quote?

No. We come out, look at the roof properly and give you a fixed written price, at no cost and with no obligation to go ahead.

How quickly can you come out for a leak?

We answer the phone 24 hours a day, so you will speak to a person whatever the time. How quickly we can get on the roof depends on the weather and where you are, and we will give you a realistic answer when you call.

Are you insured?

Yes. We carry public liability insurance, and the certificate is available to see before work begins.

Do you offer a guarantee?

Yes, ten years on our workmanship. Tiles, membranes and other materials carry their own manufacturer warranties, which are separate and which we will point you to rather than blurring the two together.

How long have you been roofing?

Twenty five years. Midland Roof Shield is a family business and there are six of us.

What areas do you cover?

Around twenty miles from our yard in Hednesford. That takes in Cannock, Rugeley, Burntwood, Lichfield, Penkridge and Stafford, down through Brownhills, Walsall and Aldridge, and across to Wolverhampton, Tamworth and Sutton Coldfield.

Will I need scaffolding?

Anything above single storey, or any job lasting more than a short visit, normally does, both for safety and for a better finish. It is included in the written price from the start rather than added later.

Do you work in bad weather?

Some work can be made safe in the wet, but a lasting repair needs a dry roof, particularly anything involving mortar or lead. We will always tell you which of the two you are getting.

Can you match my existing tiles?

Usually, including discontinued profiles. We run our own roofing supplies shop, so we can often source a match faster than a firm waiting on a merchant delivery.

Do you take on commercial work as well as houses?

Yes. Most of what we do is for homeowners, but we take on commercial roofs too. Ring and describe it and we will tell you honestly whether it suits us.

What happens if you find something unexpected once you start?

We stop, photograph it and tell you what it will cost before carrying on. Nobody enjoys that call, but it is a great deal better than finding out afterwards.

Do you clear up afterwards?

Yes. Waste goes with us as we go rather than sitting in a skip on the drive for a fortnight, and the drive gets swept before we leave.

Can I see photographs of the work?

Yes, and we take them as a matter of course. Most of a roof is somewhere you will never stand, so photographs of each stage are the only way you can actually see what you paid for.

Do you do emergency call outs?

Yes, on a 24 hour line. If something has come off in the night we would rather make it safe first and talk about the proper repair in daylight.

Still not sure?

Ring and ask. We would rather answer a question than have you guess.

Get a free quote

Someone comes out, looks at the roof properly and gives you a fixed written price. No charge, no obligation.

Call 07411 859355 WhatsApp us
24 hours a day, 7 days a week
Unit 12 Oaklands Industrial Estate, Lower Road, Hednesford, Cannock WS12 2UZ
Public liability insured, 10 year workmanship guarantee
Family business, 25 years, six of us